Judith Heinrich

In charge of suggesting adequate tours to international clients & providing important information of the destination Pucón to international travelers, itinerary planning, sales, reservations, coordination of guides and suppliers, cash handling, wage payment, marketing of existing tours, creating new tours, liaising with possible business partners. Followed by a 3-months road trip through Chile, Bolivia & Peru.

Teaching German & English grammar, conversation and hospitality-specific vocabulary to local employees in order to improve their employment outlook.

Liaising with clients to ascertain their precise event requirements. Producing detailed proposals for events (weddings, anniversaries, meeting, conferences). Coordinating venue management, budget managment, coordinating staffing requirements and staff briefings. Coordinating suppliers, handling client queries and troubleshooting on the day of the event. Post-event evaluation.

Representation of incoming agencies in 27 destinations in Europe and around the world. Intermediation between Spanish travel agencies and international incoming agencies. Market reseach and analysis, development of tailor-made Itineraries and new products (fam trips, incentives etc.). Liaising with external partners, ...

Sales of tours, tickets, merchandising products. Consultation of international customers regarding hotels, tours, sights. Cash handling, stock control, administration.

Completing daily opening & closing procedures, reporting, billing procedures. Consultation with international guests, selling treatments & products. Scheduling reservations, organizing schedules to fully utilize time and profitability. Assistance for brides in preparation for their wedding. Administration, quality control, guest relation, customer database and research.

Tour guide of coach tours across Europe. Assisting, taking care and informing the guests during the trip 24/7. Ensuring adherence to timing and venue of the itinerary. Handling of external suppliers, claims management.

Dissertation topic: Analysis into the Association between Film and Destination Branding Strategy (Grade: A-) Focus: operations decision making, business enterprise, marketing strategies, dynamics of tourism, live projects, project management, strategic risk management

G.P.A. 1.2 (on a 1.0 scale); Focus: business formation, sustainable tourism, services marketing, strategic management, IT, operations management, microeconomics, macroeconomics, accounting, languages