Judy Brendel

100% Customer Obsessed

Angestellt, Teamlead Kundencenter, AIDA Cruises
Berlin, Germany

Skills

Kundenorientierung
Führungserfahrung
Qualitätsmanagement
Projektmanagement
Teamleitung
Kundenbetreuung
Kundenservice
Restaurant
Front Office
Kundenbindung
Qualitätskontrolle
Projektplanung
Administration
Teamfähigkeit
Teamentwicklung
Training
Englische Sprache

Timeline

Professional experience for Judy Brendel

  • Current 6 years and 11 months, since Sep 2018

    Teamlead Kundencenter

    AIDA Cruises

    - Responsible for 22 direct reportings / team members - Responsible and driving approx. +1Mio sales volume / month - Project Lead for several high level projects (as planning, implementation and documention for AI assisted Sales/Management Software to 600+ employees) - Inauguratiomal Management of two ship new launches - training tracking & organisation for 600+ employees - Quality Control & Management

  • 3 years and 11 months, Nov 2014 - Sep 2018

    Mitarbeiterin Kundencenter

    AIDA Cruises

    Neustart im Landbetrieb meines Kreuzfahrtunternehmens - Expertise im Gästekontakt - Kalt/Warmakquise - Eskalationsmanagement

  • 1 year and 7 months, Feb 2013 - Aug 2014

    Front Office Manager

    AIDA Cruises

    Weltweite Kreuzfahrt Team Lead Front Office Team - 5 direct reports - high level administrative tasks - clearance of ship for departure/arrival in ports - high level contact / interaction with local authorities - customer management / care - budget responsiblility +50k - administrational responsibility for 2500 guests - responsible for training organisation and rotational planning of Front Office Team

  • 11 months, Mar 2012 - Jan 2013

    Rezeptionistin

    andel's by Vienna House Berlin

    Front Office - Customer Care - Administrative Work - Accounting - warm Sales

  • 7 months, Jul 2011 - Jan 2012

    Mitarbeiterin Restaurant

    AIDA Cruises

    AIDAcara - Weltweite Seefahrt

  • 3 years and 1 month, Aug 2008 - Aug 2011

    Ausbildung Hotelfachfrau

    Maritim Hotels

    Grade: 1,0 Aktivitäten und Verbände: Graduated with Award "Best Apprentice of the year 2011 Berlin/Brandenburg" with honours

Languages

  • German

    First language

  • English

    Fluent

  • Russian

    Intermediate

  • Spanish

    Basic

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