Julia Barth

balanced-horseman.de / myhorselibrary.de / cavalearn.de / onlinepferdemesse.de / step-one.horse

• Process evaluation- and optimization • Metric related situational analysis as well as creation of focused measurements for improving metrics • Strategic- and change management • Creation of a new second level support structure for current Business vertical • Supervision and support of a customer service team of 20-40 people • Onboarding and training of customer service team managers • Create and execute work related trainings • Execute career building trainings • Performance-related management

• Leading help in shape the development of partner processes especially the selection and onboarding of new business partners • Quality management in daily business of the partners through evaluation of customer feedback • Orientation of the own work to KPIs relevant to the whole project • Active participation in team- and review meetings • Selection and onboarding of new partners based on qualitative interviews • Active support of key partners in the operative daily business

• Communication with the client • Reporting intern and to the client • Preparation, execution and follow up of the monthly reviews with the client • Development and implementation of reporting and processes • Planning, execution and follow up of feedback conversations • Employee evaluation and -development, process oriented as well as on a personal level • Coordination of process-oriented content and -tasks • Complaint management

• In- & outbound support of business- and private customers on voice and E-mail • Appointment management with business- and private customers • Accountmanagement • Executing opinion polls on telephone • Informing business- and private customers about change in processes

• Marketing for founders and start-ups • Creating Business- and Marketingplans • Creating of a strong individual brand as a person

• Commissioned Wedding & Foto MakeUp • Creation and execution of makeups Workshops • Consultation and sales for cosmetic products • Coaching and schooling of Consultants and make-up Artists

• Structuring and coordination of core marketing strategy • Acquisition and support of international customers o English and Dutch • Creation and implementation of Marketing plan • Market research • Product development and marketing • International strategic purchasing o Negotiation in English o Product specifications o Supervision of operations • Administrative and organizational tasks o Office- and storage planning and organization

German Riding GmbH (Gransee, DE) Wholesales Equine products and riding stable Wholesale • Acquisition and support of international customers o English and Dutch • Creation business plan • Creation marketing plan • Product development & marketing • Conversation with international producers Riding Stable • Creation of an online appearance • Social Media strategy • Seasonal scheduling of the business • Acquisition and onboarding of employees

• Autonomous supervision of the riding sector • Organization of the lessons • Creation of lesson contents • Trekking and hiking with horses • Multilingual support of guests and riding students o German o English o Italian • Horse and stable care