
Julian Oviedo
Skills
Timeline
Professional experience for Julian Oviedo
- 1 year and 11 months, Sep 2022 - Jul 2024
Customer Service Representative
Accedo
Attend promptly and with the best attitude the different inquiries the customers have. Analyze and resolve issues to ensure customer satisfaction with all aspects of services rendered. Initiate customer contact to ensured satisfaction with service provided. Develop tickets for the back office in order to make a final determination on the customer request. Maintain the quality in the interactions to restore the customer's smile.
- 2 years and 8 months, Nov 2020 - Jun 2023
Organizational Consultant
E&G - Estrategia & Gestión
Analyze customer’s organizational reality and create initiatives to improve their development. Design and implement development action plans and training programs. Design and run workshops to create initiatives on improving organizational leadership, climate and culture. Run organizational climate and culture research in the companies working with E&G. Document processes and prepare progress reports.
- 8 months, Mar 2019 - Oct 2019
Office Manager
Egali – Study Abroad
Coordinate the sales team in the city Track the local performance of the office and make changes to improve it Sell the languages courses included in Egali's portfolio. Follow up the prospect ensuring the proper track. Trade Marketing initiatives that attract local people. Visit possible allies and track the relationship. Represent Egali at local events and student fairs.
- 1 year and 10 months, May 2017 - Feb 2019
Sales Consultant
Egali - Study Abroad
Sell the languages courses included in Egali's portfolio. Follow up the prospect ensuring the proper track. Trade Marketing initiatives that attract local people. Visit possible allies and track the relationship. Represent Egali at local events and student fairs.
- 1 year, Jul 2015 - Jun 2016
Country Manager
AIESEC in Ecuador
Ensure design, implementation and tracking of the organization’s strategic plan. Lead the National Executive Team and the Board of Local Directors. Ensure the Governance and transparency of the organization. Ensure Organizational & Operational Development. Represent AIESEC in Ecuador in local and international events and meetings.
Educational background for Julian Oviedo
- 2 years and 6 months, Jul 2022 - Dec 2024
Masters in Sustainable Development Management
Fundación Universitaria Los Libertadores
Professionals capable of understanding economic, environmental and sociocultural problems, to formulate and implement policies, plans, programs and projects with a sustainable vision, which transform public or private organizations and their environments, through best socio-environmental management practices, innovation and development. socioeconomic, for increasing levels of well-being at a local, regional and global level.
- 2 years and 9 months, Jul 2017 - Mar 2020
Technical degree in Fashion Design
Academia Moda e Imagen
Fashion Designers from Moda e Imagen are artists who work in the wide world of fashion, ready to face the most demanding national and international markets through quality, compliance and service. We are trained to perform in different work fields such as heads of design departments, pattern makers, fashion creators, fashion consultants, clothing makers and entrepreneurs.
- 5 years and 9 months, Aug 2009 - Apr 2015
BA in International Business
Universidad del Tolima
A professional in International Business from the University of Tolima is able to: Facilitate the insertion of local companies in a new competitive environment and structuring internationalization processes. Start businesses with international projection. Address international business from a geopolitical and international relations perspective. Manage organizations by mastering the tools of new information and communication technologies.
Languages
English
C1 (Fluent)
Spanish
C2 (Expert / native speaker)
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