Juliana Boos

- Lead creation and optimization of eLearning content through copywriting, videos, and visuals, ensuring data-driven improvements - Use content management and AI tools to streamline creation - Collaborate with cross-functional teams to align content with business goals and user needs - Support the content roadmap by analyzing needs and updating materials based on feedback and changes - Deliver and update training content with a focus on quality assurance

- Developed materials and delivered training sessions for internal staff and customers - Drove Business users to all-time high growth in Q3 2023, with 47% of trained users reaching success - Tracked and analyzed key performance metrics, achieving a 52% success rate in live training for - Single users in Q3 2023, compared to a 12% success rate without training - Created self-guided video courses that led to a 72% active rate in Q1 2024 - Recorded and edited voice-over and video tutorial content

- Managed localization and quality assurance for Brazilian Portuguese across marketing, website, product, and learning content - Conducted webinar trainings in Portuguese and English - Created and localized content for social media and blog

- Onboarded and supervised 10 team members across 5 markets. - Acted as main contact, resolved issues, delegated tasks, and set deadlines. - Ensured compliance with SLAs, KPIs, and monthly deadlines—recognized for outstanding contribution by client in Q4 2017. - Supported Manager with project management, reports, business projects, and process improvements. - Assisted with internal and external audits.

- Set up, validated, and amended contracts in SAP for centrally billed clients. - Created manual journal entries, issued weekly invoices, credit and debit notes. - Recognized revenue bi-weekly per US GAAP. - Performed month-end and quarter-end account reconciliation and analysis. - Supported the Business Unit in Geneva and Collections team—awarded for contributing to €2M unbilled reduction in Q1 2016.