KELVIN ODARIKPE

• Respond to and resolve help desk requests • Upgrade systems and processes as required for enhanced functionality and security issue resolution • Administrate infrastructure, including firewalls, databases, malware protection software and other processes • Review application logs • Install and test computer-related equipment

Systems Analyst • Provide ongoing support with VMware, Hyper-V, Active Directory, O365, email archiving solutions and mobile device integration, etc. Knowledge of core infrastructure services such as storage, backups, compliance-audit, patching,

• Repaired and upgraded old installed systems; configured new systems. • Documented the history of requests. • Continuously up-to-date regarding software. • Performed maintenance on copy machines, Xerox scanner, printers, etc • Performed server updates on a regular basis. • Performed troubleshooting, diagnosing, solving and replacing parts.

Information Security Strategy Development Technology and Trend Monitoring Cloud Systems and Applications IS Governance Risk Management