Karl Delfosse

• Organising move in liaison with International Moving Company • Managing all contracts in UK to end by moving date (Utilities, Phones, Cars, Housing etc.) • Researching German Housing market (Pricing, Locations, Accessibility for schools and city centre) • Market research for Phone contracts, Car Leasing, Utility suppliers, Schools • Organising visits for Housing and Schools

• New and used car sales • Guiding customers in their search for the best suited financing plan • Supporting customers during the entire sales process, from the first greeting until delivery • Managing the entire sales process from the order to invoice • Reporting to the head of sales on a daily basis

PKW and LKW Operational Leasing • Lead Management both internet, phone and renewals • Presenting offers to customers using different funders suited to customer needs • Reporting to the Sales Director on a daily basis

New and used car sales (Certified C-Sales) Representing Mercedes-Benz Brand values in a very challenging market area 10% increase in sales in line with company forecasts 15% increase in PPU front end margin, overachieving company forecasts Identifying and creating opportunities to maximize finance and insurance sales and income (85% finance sold) Offering and calculating finance plans using both Mercedes-Benz Financial Services and Blackhorse

• New and used car sales, both retail and motability • Representing the BMW brand according to BMW retail / Inchcape company standards • Working alongside the transaction managers to create and present the best suitable financing offers to our clients • Reporting to the Sales and Transaction Managers on a daily basis • Detailed logging of all new enquiries (walk ins, phone & online)