Katarina Mravcakova

- set up and further operations management of GWK– SSC/BPO which provides the range of offshore/nearshore business support services :  Data Management, Business Intelligence & Controls  Finance support/P2P  Customer Contact Center  Global Sourcing Support  Market Research  Legal Support  Language/Translation services  Real Estate Administration, Energy Administration  Space management  Administration

• managed Italian section – 4 teams of Technical Accountants (40 employees) • responsible for both Life&Health and Property&Casualty reinsurance areas/(2+2 teams)

• managed department dealing with SLA monitoring and reporting • managed 6 teams (headcount of 55 people) responsible for SLA monitoring and reporting and SLA technical functions

• responsible for management of the team of Project Implementation Managers and Regional Implementation Managers (8 PIMs (Project Implementation Managers) and 8 RIMs (Regional Implementation Managers)) • managed transition of global project responsibilities from USA to Bratislava team

• managed lifecycle of the product group – tape backup product group • managed product launches and end of life phase of tape backup products • coordinated lifecycle of product group in all EMEA • coordinated market strategies within 19 EMEA business units

• responsible for portfolio of existing products – lifecycle management • managed sales of ADSL products through the regional network of business partners • managed team of regional ADSL Channel Coordinators

• took care of portfolio of existing clients (Ministry of Finance of SR, Slovak National Radio, market leaders in the area of industry etc.) • identified new perspective clients – voice, internet, data

• managed own projects connected with identification of candidates for middle and top management positions • responsible for sales activities and managed existing projects in Slovak Republic and Czech Republic