Kateřina Spejchalová

Deliver high-quality support and operational excellence for one of the world's leading cryptocurrency platforms by managing multi-channel user communication via live chat and email in a fast-paced environment. Consistently meet strict operational KPIs, maintaining a top-tier Quality Assurance (QA) score of 95%–100%. In addition to handling core customer operations, drive internal efficiency and platform accuracy by acting as a critical translation resource for localizing platform content, while simultaneous

Delivered in-person and remote training sessions to restaurant and hospitality staff, helping them confidently adopt and use Storyous POS (Point of Sale) systems. Provided real-time troubleshooting and hands-on setup assistance at client sites, ensuring seamless installations and customer satisfaction.

Provided real-time support to Airbnb users dealing with listing issues, last-minute cancellations, or check-in problems, always aiming to de-escalate and find quick, fair resolutions. Handled high-pressure cases, including disputes, safety concerns, and emergency situations where contacting local authorities or police was necessary.

Provided first-line support for BMW drivers across Europe, assisting with onboard technology, navigation systems, and connected services. Responded to automatic emergency calls from vehicles involved in accidents, providing calm and clear communication while coordinating with emergency services when needed.

Conducted outbound calls to companies across various sectors, aiming to identify key contacts responsible for printer and office supply management. Gained hands-on experience in cold pitching, objection handling, and closing deals over the phone.

My role was to welcome and serve guests in a fast-paced, multicultural dining environment with warmth and professionalism. I managed orders, handled the cash register, and ensured accurate billing and payments. Occasionally, I delivered takeaway orders to customers during peak hours, ensuring timely and friendly service. Maintained cleanliness and table setup, coordinated with kitchen staff, and adapted quickly to changing customer needs.