Katherine Critelli

My work combines Master NLP coaching, neuroscience, and holistic wellness to support women in: - Rewiring limiting beliefs and mental strategies using NLP practices to help women align with their desired goals - Building psychological and physiological resilience so women can navigate stress and uncertainty with greater flexibility - Assessing functional health and using a targeted food-first approach to support optimal physiology (e.g. metabolic health, digestion, detoxification) and hormonal health

• Introduced and scaled an appointment handling system that reduced time for appointment scheduling and rescheduling by 60% • Automated 50% of survey sending and handling, freeing up internal teams for higher value work • Restructured medical domain and Anamnesis process, minimizing errors and laying a foundation for automation • Re-designed and simplified service triage process to save operational teams 22 hours per week

•Manage development and launch new music and biometric features within product •Coordinate development of new neuroscience-backed content within Total Brain product •Act as Product Lead for BI team to develop new data products and organize work pipeline •Automate reports and dashboards reflecting outcomes and benefits for app users

•Build and tune machine learning models to detect patterns of financial crime in transaction data. •Develop web scraping programs to automate and expand investigations processes. •Present analyses and conclusions to bank divisions responsible escalating cases and re-evaluating institutional relationships.