Katja Purrmann

A member of Harwins international Business Development Team, I helped building the department by setting up Standard Operating Procedures and helped creating KPIs. As a customer focused individual I have a great track record of building and maintaining relationships and make sure to go the extra mile to support businesses in Central, Northern and Eastern Europe.

• Developing and translating questionnaires and reporting to Business Development Manager

Supporting the operations team • Advised centre and activity manager and made bookings • Listening to customer complaints and requirements • Helped creating new Marketing materials • Accompanied students on excursions

• Advising customers • Creating adverts • Helping to create Mini-Marketing campaigns

Conducted market research – demand for summer camps and holidays for children, teenagers and young adults in Germany • Analysed and interpreted data, formulated a plan and presented it to the manager. • Correspondance with possible intermediaries and potential business partners, provided information if requested and recorded the correspondence

Supporting the operations team • Advised centre and activity manager and made bookings • Listening to customer complaints and requirements • Helped creating new Marketing materials • Accompanied students on excursions • Meet and greet person at the airport