Katleen Bell-Bonjean
Angestellt, Technical Support Analyst, Magento ( an Ebay Company)
Galway, Irland
Werdegang
Berufserfahrung von Katleen Bell-Bonjean
Bis heute 13 Jahre und 4 Monate, seit März 2011
Technical Support Analyst
Magento ( an Ebay Company)
Helping customer setting up their Magento Go Store via Chat, Email and phone check out www.magento.com/go
Bis heute 17 Jahre und 6 Monate, seit Jan. 2007
Owner
belgiantreasures.ie
Providing telephone and email support to German/French/English customers for the Kaspersky store that is managed by Digital River
1 Jahr und 11 Monate, Feb. 2005 - Dez. 2006
Customer Satisfaction Liaison
NetIQ
I liaised with the technical support team and the customer that were logging issues with technical support. I reviewed the feedback scores, and contacted customers if their experience was less than satisfactory and found ways to improve their experience by reviewing existing procedures and making them more customer focussed. I really enjoyed this job, but when I returned from maternity leave, my job was made redundant ( so then I started my own little venture:) www.ecotreasures.ie
1 Jahr und 5 Monate, Sep. 2003 - Jan. 2005
Maintenance Renewal Representative
NetIQ
I looked after the maintenance renewals for the Dach region, France, Benelux
5 Jahre und 7 Monate, Feb. 1998 - Aug. 2003
Project Co Ordinator
APC
5 Jahre, Jan. 1993 - Dez. 1997
Licensing Specialist
Software Spectrum
Ausbildung von Katleen Bell-Bonjean
- Bis heute
Katholieke Universiteit Leuven( KUL) Belgium, Social Politial Science
Sprachen
Deutsch
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Englisch
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Französisch
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Niederländisch
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