Keith Lewis

I am a sole developer offering integration with Open Data, Systems Integration with existing proprietary development solutions, business process automation/streamlining, and blending of web and traditional development solutions to create a seamless interface for employee interaction. This assists in employee retention due to lower attrition from confusion/difficulty memorizing the different systems, decreases time to complete across the board, and provides a more confident face to employees as a whole.

Building and maintaining web-based interfaces for tasking and case management. Automate business processes and develop lightweight applications to assist with business processes.

Resolved issues with access to systems, expedia.com and affiliates, and reservations. Created and modified T-SQL queries. Navigated web-based support systems to ensure correct appearance on affiliates. Assisted analysts with resolution of cases. Developed an automation solution for resolution of failed e-mail and fax notifications. Decreased report time by up to 60%. Assisted with creation and implementation of an automation system for assignment of analyst casework, used to mitigate out-of-order case work.

Resolved issues with hoteliers’ access to internal systems, issues with their appearance on expedia.com and our partner websites and issues with reservations processing incorrectly. Created and modified T-SQL queries to complete the duties at hand. Navigated multiple web-based support systems to ensure that the data is showing and booking correctly on the partner websites.

HP contractor. Created reports on multi-level performance on all KPIs. Maintained Access and SQL Server DBs, and queries for Jet-SQL, T-SQL and PLSQL. Built data-mining and collection automation. Handled customer objections and worked to mutual satisfaction. Advised on difficult issues and procedure questions. Audited tickets and coached agents. Ensured procedures were followed. Led a fundraising project for the Leukemia and Lymphoma Society as a part of a leadership development program; raised $1700.