Kelly Grondin

I lead the post-sales efforts in building processes and procedures that are successful and repeatable in making our customers elated and prosperous. I facilitate usage of each part of the Voci platform capabilities. Every customer is invaluable to us as a company. They must be delighted, not just satisfied.

Dr. Robertson is on the leading edge of spinal surgery and is videoed in the surgical theater often. I performed medical coding and billing, scheduling, insurance verification and file organization. I had daily patient interaction, conformity with HIPAA guidelines and use of proprietary medical software. I streamlined every office procedure that is done on a daily basis and trimmed processing time and increased accuracy of billing and coding.

Paralegal Consultant. I would draft briefs for submission to the Social Security Administration in Supplemental Security Income and Social Security Disability matters. In addition to that I occasionally would temp legal or medical staff positions or take on temporary full time positions for clients.

Federal Court SSI/SDI Client Intake interviews Completing and ERE filing all forms and reports along the process Requesting, tracking, compiling and ERE submitting medical records Shaking the Feds down for Representative payment Drafting of Briefs for submission and proofing briefs written by the two interns. This job is in the running for one of the best gigs I ever had.

Human Resources - talent recruitment/acquisition/swipe talent from competitors, travel arrangements, employee retention, job analysis and profiling, succession planning, performance reviews, conflict management and resolution, classification and compensation negotiations, payroll, change management, performance management, balance strategic and day-to-day priorities and report to C Suite on HR ties and support of business plan and strategies.

Talent recruitment/acquisition, travel arrangements, event planning, employee retention, payroll, performance reviews (for our outsourced consultants), conflict management, compensation negotiations. weekly reports to CEO regarding HR ties to business plan/strategy. Events - Obtain accreditation from regulating bodies for continuing education credits, arrange event location including rate discounts for speakers and attendees; arrange catering when needed; coordinate materials and swag for attendees.

Paralegal Certificate