Abdelfattah Dawoud

To establish a long-term career in a company where I may utilize my Subject matter expert professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Manage large amounts of incoming and outbound phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts Provide accurate, valid and complete information by using the right methods Handle customer complaints, and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies

Bachelor in the German language and literature of Al-Alsun " Very Good " Grade.