Kelvin Njau

Toqio is a digital bank services provider (Saas) based in Britain and Spain. They offer white label banking solutions enabling digital banks to launch their services in a few days.My roles here :1.Providing clients’ support and technical issues resolution2.Reproduce complex issues that could have been caused by bad software configuration, application error, database downtime or even API request errors.3.Investigating causes of incidents, resolving the incidents swiftly to avoid bleaching SLAs, 4.Escalating

Key Responsibilities: • Developed a web service that called Transunion(CRB) for a customer’s score and later combined that score with our own internal score that I derived from reading and analyzing customers SMSs• Developed the apps Mpesa web service that does the debits and credits to customers’ accounts• Brainstorming on the app features and the impact the urgency of the module • Co-coordinating app development activities such as database set up, server management • Email server, domain hosting, website