Ken Millard

Establishing and implementing training concepts for international key account managers that blend cultural and regional awareness, business acumen and selling value to the customer Broad brush change management for marketing, sales support and sales operations where they interact with the paradigm shift implemented within sales Program rollout and completion backed by assessment against agreed success criteria

Regularly consulted with leaders to identify training needs, analysed these against available options and budget, implemented possible training programs/inititives and measured results against agreed objectives Outcome Helped implement, across EMEA, a radical change in how the company did its business; moving sales, sales - support, marketing and operations away from short term selling and towards longer-term relationship building. In short, helped implement a roadmap towards enterprise excellence

Creation, development and management of the technical training service for Trend's partners, internal support personnel and customers. Designed company-wide three-tiered technical educational system with associated workshops and rigorous examinations. Outcome: Transformed the technical training culture at Trend Micro from a purely reactive and very limited ‘ad-hoc’ approach into a one based on a proactive strategy. Improved internal and partner product knowledge by some 350%.