Keneth Umlauf

Angestellt, Interim Director - Sales Service Delivery, TTEC
Krakau, Poland

Fähigkeiten und Kenntnisse

Teamleitung
Google Analytics
Google AdWords
Teamleiter
Google Shopping
Google Merchant Center
Google Conversion Tracking
Google dynamisches Remarketing
Google Tag Manager
Google Data Studio
Wordpress
Shopware
Shopify
Prestashop
JTL Shop
lightspeed
Entrepreneurship
Unternehmertum
Projektmanagement
Mobile Web
Projektumsetzung
Webdesign
Web Design
Webseitenerstellung
Responsive Webdesign
Webseiten-Gestaltung
Webseitenprogrammierung
IT Audit
HTML5
CSS3
Electric Vehicles
Management

Werdegang

Berufserfahrung von Keneth Umlauf

  • Current 4 years and 10 months, since Aug 2021

    Interim Director - Sales Service Delivery

    TTEC

    Lead team of three senior managers, 16 managers and more than 250 inside sales representatives specialised in digital marketing.

  • Current 4 years and 10 months, since Aug 2021

    Interim Service Delivery Center Head

    TTEC

    Oversee service delivery center with 300+ employees.

  • 6 months, Mar 2021 - Aug 2021

    Senior Manager - Sales Service Delivery

    TTEC
  • 10 months, May 2020 - Feb 2021

    Service Delivery Manager - EMEA & LatAm

    Cognizant Technology Solutions GmbH

    Lead team of three team managers, eight team leaders and approximately 120 associates across EMEA & LatAm specialised in Content Creation, Ad-Creation and Optimization. » Multi-million dollar P&L responsibility » Site lead for global rewards & recognition program » High employee engagement survey results YoY Key Initiatives » Executed COVID-19 impact and work from home employee experience management » Oversaw process streamlining across workstreams in the areas of SOPs, quality and reporting

  • 7 months, Oct 2019 - Apr 2020

    Service Delivery Manager

    Cognizant Technology Solutions GmbH

    Lead a team of two team managers, six team leaders and approximately 100 associates specialised in Content- and Ad-Creation. Promoted in the first performance review cycle to reflect high impact project execution, deep problem-solving capabilities & effective cross-functional stakeholder management. Key Initiatives » Designed an internal career development program for associates to promote skill development, increase internal job opportunity chances and strengthened the business continuity plan

  • 1 year and 6 months, Apr 2018 - Sep 2019

    Team Manager

    Cognizant Technology Solutions GmbH

    Lead a team of six team leads and approximately 140 associates specialised in Content- and Ad-Creation. POC (2018) for skill development in CE and UKI (≈1000 employees). Promoted in the first performance review cycle to reflect high impact project execution, innovative thinking and exemplary people management. Key Initiatives » Executed hypergrowth, including doubling of the team size » Coordinated reporting automatisation via Salesforce, SQL, Google Sheets and Google DataStudio

  • 3 years and 1 month, May 2015 - May 2018

    Geschäftsführer / Inhaber

    TEAM404 UG (haftungsbeschränkt)

  • 1 year and 7 months, Sep 2016 - Mar 2018

    Teamleiter

    Cognizant Technology Solutions GmbH

    Lead two teams specialising in Code Implementation, Digital Marketing, Google Ads Account- and mUX/UI / mSpeed Optimization. POC for skill development in CE and UKI (500+ employees). Promoted after probation period to reflect high operational performance and outstanding people management capabilities. Key Initiatives » Managed set-up of Kraków operations; first employee on the ground to support planned hypergrowth

  • 8 months, Feb 2016 - Sep 2016

    Implementation Specialist

    Cognizant Technology Solutions GmbH

    Supported and troubleshot Google products like Ads, Analytics, Merchant Center and Tag Manager Key Tasks » Tag implementation on 100+ different CMS platforms » Worked with HTML, JavaScript and PHP » Knowledge base implementation

  • 9 months, Oct 2014 - Jun 2015

    Freelancer

    Keneth Webdesign

  • 7 months, Aug 2014 - Feb 2015

    Projektmanager

    braingarden GmbH

  • 1 year, Sep 2013 - Aug 2014

    Sales Assistant E-Mobility

    Walberg Urban Electrics GmbH

    E-Mobility to go - drei Klicks, ein Kick und ab geht's! So einfach war Elektromobilität noch nie. www.egret.de

  • 3 years, Sep 2011 - Aug 2014

    Referent für Hochschulpolitik

    Allgemeiner Studierendenausschuss

  • 6 months, Mar 2013 - Aug 2013

    Praktikant Vertrieb E-Mobility

    Walberg Urban Electrics GmbH

    E-Mobility to go - drei Klicks, ein Kick und ab geht's! So einfach war Elektromobilität noch nie. www.egret.de

Ausbildung von Keneth Umlauf

  • 4 months, Sep 2012 - Dec 2012

    Business Administration Managment

    IT Carlow

    Semester Aboard

  • 3 years and 7 months, Sep 2011 - Mar 2015

    Betriebswirtschaftslehre

    FH Westküste

    - Entrepreneurship and Finance - Controlling

  • 3 years, Aug 2008 - Jul 2011

    Wirtschaft

    Beruflichesfachgymnasium für Wirtschaft BBS 11

    Betriebswirtschaftslehre, Deutsch und Mathe

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

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