Kenneth Heal

Based at the Nijmegen production facility I work in Operations and Infrastructure on-site at the Design customer and ensure the maintenance of the CAD application library and the smooth running of both HP UX and RedHat Enterprise Linux systems.

At Senet I have been involved with several varied projects, including system and storage administration tasks for Windows and Linux and setting up a LAMP (Linux, Apache2, MySQL and PHP) platform and computer based learning system, moodle. I diagnosed the network and software connectivity issues of

As the sole EMEA Senior Technical Engineer I was responsible for all technical escalations including the High availability Premium end customers, distributors and resellers. Asides from on and off-site technical troubleshooting I was the technical specialist for deployments and migrations throughou

As a second-line engineer my specialism was a web-proxy cache, NetCache. I diagnosed servers, clients and networks, often using Ethereal protocol trace analysis. Along with TCP/Layer 3 I worked with application layer protocols such as HTTP and FTP (Native and over HTTP), RTSP (Real and Microsoft) p

I worked as a Product Support Representative supporting Adaptec’s European customers (mainly in Germany and Austria) in their use of Adaptec SCSI, RAID and NIC products. Here I deepened my experience of server technologies and operating systems including Linux and NetWare. I gained Customer Quality

I guided Gateway clients through solving their problems, ranging from the very simple to recovering from a complete system crash. The most important aspect of this job was problem troubleshooting and deciding which component is faulty, be it hardware or software. I supported the full range of Gatew

Employed as an assistant language teacher. Working in a rural Senior High school taught me how to cope with an unfamiliar work-culture and to adapt to a new way of life.