Ketan Sharma
Skills
Timeline
Professional experience for Ketan Sharma
- 4 months, Jun 2023 - Sep 2023
Frontend Developer
HR12
Developed a frontend for a cafe web application that lets customers view the menu via QR code and place orders online, and an admin dashboard to manage orders in real time. Used CSS and JavaScript to implement a scalable solution deployed on Vercel. Increased operational efficiency and customer experience by automating order management.
- 4 months, Aug 2022 - Nov 2022
Field Executive Agent
Teleperformance
Assisting customers of client Flipkart through communication skills in English and Hindi, handling various queries with empathy, sympathy and compassion. Achieving high Customer Satisfaction (CSAT) and Perfection in Conversational Delivery (PCD). Efficient written communication with typing speed of over 60 words per minute.
Educational background for Ketan Sharma
- Current 2 years and 1 month, since Mar 2024
Computer Science
Hochschule Hof
- 1 year and 5 months, Oct 2022 - Feb 2024
Electrical Engineering
Maharshi Dayanand University
Languages
English
Fluent
German
Intermediate
Hindi
First language
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