Kevin Doherty
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kevin Doherty
- 8 Jahre und 1 Monat, Dez. 2000 - Dez. 2008
Service Support Analyst, Corporate Banking Production Assurance Center
JPMorgan Chase
• Managed high priority production incidents in support of worldwide corporate banking operations. Notified resolver teams of problems, managed bridge/conference calls, communicated resolution status and business impact to senior IT and business managers. • Highly productive member of team that decreased average mean time to repair by over 30% from previous year. • Key member a project team that handled major system conversions including the migration of customers to a single banking platform.
- 8 Jahre und 6 Monate, Nov. 1991 - Apr. 2000
Business Systems Acquisition Specialist, IT Sourcing Department
JPMorgan Chase
• Purchased microcomputer hardware and software for all corporate offices and subsidiaries with a client base of over 35,000 employees. Annual acquisitions on average exceeded 10,000 systems valued at over $40MM. • Managed project which consolidated all microcomputer hardware sourcing, procurement and installation services with a single service provider. Maximized efficiency and realized over $12MM in cost savings. • Supervised five-person vendor-supplied procurement team responsible for client support.
Ausbildung von Kevin Doherty
Business
Northern Illinois University
Sprachen
Englisch
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