Kfir Dikty-Daudiyan

Working from the company´s HQ, coordinating between programme planners and operational teams. Joined an unmanned position and self-taught the operational systems to an administrator level in under one month. Used previous experience to create procedures which previously were not in place in the organisation and ensured continuous improvement.

• Time management: received over 100% performance bonus in each quarter and an early pay rise. • Humane relations and leadership: received the Empowerment Award for excellent customer service. • Multitasking solving multinational customers’ queries over multiple systems by phone or emails. • Conflict mediator resolving disputes between customers and third-party suppliers.

• Worked in multi-site operations environment dealing with ocean, land and air freight from the company´s HQ. • Advanced analytic skills forecasted demand according to strategic planning and procured product range of over 7000 SKUs for two stores and one distribution centre. • Leadership and delegation oversaw three stock control teams as “Country Stock Controller and System Maintenance Specialist”. • Vendor management worked with international suppliers ensuring delivery SLAs were met.

• Detail oriented kept the store stock levels and systems parameters in continuously updated condition to meet KPI’s and service level agreements. • Global stakeholder management for stores orders sourcing and system maintenance with international support teams. • Proactive communicator coordinated all store commercial activities and ensured goods arrived on time. • Suppliers relation worked with external suppliers on a daily basis ensuring supply is unharmed and invoices are paid.

• Service-oriented promoted after three months to be a Front-Desk representative at the store dealing with customer´s stock queries, after sale care and item returns. • Mediator and problem solving promoted after six months to a Supervisor position for both the call centre and the front desk.

• Wrote warehouse working manuals and trained new team members. • Independent worker: reverse logistics (customer’ returns) warehouse manager position • Service support counselled the customer service team with in-depth product information, estimated product arrival and front desk queries.

Dissertation: developed a model to assist e-commerce companies to adopt the most suitable postponement strategy to achieve maximum operational efficiency. Consultancy: project leader for the Port of Dover. Supervising team of 7, work delegation, reporting and presenting to management board >

Dissertation: Consultancy project collaborating with British Parking Association regarding parking spaces in London and ways to improve H/LGV accessibility and road user safety.