Kim Poissant

Coordinating sales activities among several teams to maximize revenues. Providing trainings and actionable recommendations to the sales staff. Managing sales softwares and data reports.

Developing a portfolio of round trips to Central America, building a network of local incoming agencies and business partners and offering customer support (consulting, sales and after sale). Administrating website content working closely with IT and marketing specialists.

Teaching activities in tourism management, tourism trends and issues, tour operations, destination management, sustainable tourism and tourism geography. Conducted research in the field of risk management in tourism as well as the interrelation of migration and tourism. Led business projects and research seminars with student groups and supervised bachelor and master thesis work.

Established and managed the subsidiary brand "Crossing America", offering customized travel experiences to North and South America. Guided the establishment of the brand "That's Asia". Built a network of local incoming agencies and business partners and represented the company at networking events. Created and administrated website content and managed sales processing from customer support to after sales. Executed quarterly accounts and financial analyses.

Prepared materials for lectures and business projects. Conducted literature reviews and contributed to publications. Supervised undergraduate students working on research projects or scientific papers. Represented the company at trade fairs and networking events.

Developed a portfolio of adventure travel products, administered sales processes and conducted financial analyses. Responsible for online marketing activities. Negotiated with local partners and offered customer support. Assisted in the preparation and guidance of the tours.

Responsible for retail controlling and sales analysis, administrative supervision of countrywide sales activities and customer events of the subsidiary brand "Guerlain". Coordination of the freelancer project "Experts de Guerlain" including contracting and daily staff support.

Responsible for trade fair exhibitor acquisition and customer support. Administered and created website content and maintained databases. Developed online marketing strategies. Supervised event preparations and implementations and conducted after sales analyses.

Reconceptualized the overall concept of the trade fair VITAL within the scope of my bachelor thesis about guerilla marketing. Developed and implemented a marketing plan and supported the planning and execution of the trade fair. Engaged in exhibitor acquisition and customer support.

Conducted inventory controls, prepared and delivered stock orders and received delivery of goods. Prepared gastronomic areas for guest receptions. Offered customer services in the restaurants and bars of the hotel. Followed cash handling procedures and end of shift procedures.

Sustainable Tourism

Tourism, Event- and Hospitalitymanagement