Klaus Brüggerhoff

Operation and administration of a global, company-wide invoice receiving Process (goods and cost invoices) | SAP AP Invoice Approval Workflow (PO and Non-PO Expense Invoices) – Administration, Configuration & Operations | Administration and operation of enterprise-wide long-term archiving services for SAP, financial and compliance-relevant documents |

Operations SAP Basis Administration 1st/2nd Level Support | SAP Solution Manager Administration & Operational Responsibility (ChaRM, ITSM, Monitoring) | SAP GRC Administration & Operational Responsibility (Access Control, EAM, BRM & Risk Mgmt) | SAP Invoice Processing | SAP AP Invoice Approval Workflow Operations | Archive Service Operations | Implementation and operation of ChaRM and ITSM on enterprise Solman platform | Implementation and operation of EAM and BRM on the enterprise GRC platform |

Product Owner Workplace-Services | Process Owner – ITIL Problem Management | Service Owner für den operativen Betrieb von Client Deployment Services | Service Owner für den operativen Betrieb MS Active Directory |

IT Service Desk & End User Services (ITIL) | Client Provisioning | IT Procurement – HW, SW & License Mgmt. | Design/Definition Client-Standards | Deployment und Lifecycle-Mgmt. von HW-Systemen | Betrieb IT-Security-Solutions | Active Directory User- and Access Mgmt. | Projekt-Mgmt. & IT-Service-Projekte: -IT-Projekte im Bereich End-User- und Service-Mgmt. -Prozessdesign IT-Service-Mgmt.- und Ticketing-Systeme (ITSM) -Prozessdesign Callcenter-Systeme -HW-/SW-Rollout-Projekte -Procure-to-Pay (P2P) Prozess

Mitarbeiter User-Helpdesk | 2nd Level Support Client-/Serversysteme | 3rd Level Support Client-/Serversysteme | Software Rollouts | Projektarbeit (MS System Management Server, Remote Access Service, Mobile Computing)