Klaus Brüggerhoff

Angestellt, SAP Consultant, DOUGLAS Group
Dortmund, Germany

Fähigkeiten und Kenntnisse

SAP & Enterprise Application Management
Procure-to-Pay (P2P) Process Implementation
SAP Accounts Payable & Invoice Workflow Processes
SAP FI / MM
SAP Authorization & Role Management
xFlow Invoice
SAP IT Service Management (ITSM)
SAP Change Request Management
SAP Solution Manager
SAP GRC Access Control
SAP GRC EAM
SAP GRC BRM
Enterprise Archiving & Information Management
IBM Content Manager
Enterprise Document Archiving
IT Service Management & Operations
IT Service Management (ITIL v3)
Incident & Problem Management
Service Operations & Governance
Business Service Management
Helpdesk & Service Desk Operations
Call Center & End User Support Management
Workplace & Infrastructure Management
Microsoft Active Directory Services
Endpoint / Client Management
System Management & Deployment Services
Microsoft Windows Administration
Microsoft Office
IT Support Operations
Endpoint Security Operations
Project Process Knowledge Management
Project Managemen
Process Optimization & Service Improvement
Agile Methods & Scrum
IT Procurement & Vendor Management
User Training & Software Workshops
Creation of User Documentation & Operating Manuals
Process Documentation & Knowledge Management
Operating Systems & Platforms
Microsoft Windows
Linux
IBM AIX
DOS / Legacy Microsoft Operating Systems
Microsoft Productivity & Collaboration
Network & Infrastructure Fundamentals
Basic knowledge of LAN / WAN / SAN infrastructures
VPN & Ethernet technologies
Router & Network Device Fundamentals
Führung
Collaboration
Adaptability
change-oriented
analytical mindset

Werdegang

Berufserfahrung von Klaus Brüggerhoff

  • Current 4 years and 9 months, since Sep 2021

    SAP Consultant

    DOUGLAS Group

    Operation and administration of a global, company-wide invoice receiving Process (goods and cost invoices) | SAP AP Invoice Approval Workflow (PO and Non-PO Expense Invoices) – Administration, Configuration & Operations | Administration and operation of enterprise-wide long-term archiving services for SAP, financial and compliance-relevant documents |

  • Current 10 years and 3 months, since Mar 2016

    SAP Basis Administrator

    DOUGLAS Group

    Operations SAP Basis Administration 1st/2nd Level Support | SAP Solution Manager Administration & Operational Responsibility (ChaRM, ITSM, Monitoring) | SAP GRC Administration & Operational Responsibility (Access Control, EAM, BRM & Risk Mgmt) | SAP Invoice Processing | SAP AP Invoice Approval Workflow Operations | Archive Service Operations | Implementation and operation of ChaRM and ITSM on enterprise Solman platform | Implementation and operation of EAM and BRM on the enterprise GRC platform |

  • 2 years and 6 months, Oct 2013 - Mar 2016

    Product Owner

    DOUGLAS Group

    Product Owner Workplace-Services | Process Owner – ITIL Problem Management | Service Owner für den operativen Betrieb von Client Deployment Services | Service Owner für den operativen Betrieb MS Active Directory |

  • 9 years and 7 months, Apr 2004 - Oct 2013

    Team Leader

    DOUGLAS Group

    IT Service Desk & End User Services (ITIL) | Client Provisioning | IT Procurement – HW, SW & License Mgmt. | Design/Definition Client-Standards | Deployment und Lifecycle-Mgmt. von HW-Systemen | Betrieb IT-Security-Solutions | Active Directory User- and Access Mgmt. | Projekt-Mgmt. & IT-Service-Projekte: -IT-Projekte im Bereich End-User- und Service-Mgmt. -Prozessdesign IT-Service-Mgmt.- und Ticketing-Systeme (ITSM) -Prozessdesign Callcenter-Systeme -HW-/SW-Rollout-Projekte -Procure-to-Pay (P2P) Prozess

  • 6 years and 6 months, Nov 1997 - Apr 2004

    IT-Systemtechniker

    DOUGLAS Group

    Mitarbeiter User-Helpdesk | 2nd Level Support Client-/Serversysteme | 3rd Level Support Client-/Serversysteme | Software Rollouts | Projektarbeit (MS System Management Server, Remote Access Service, Mobile Computing)

Ausbildung von Klaus Brüggerhoff

  • 4 years, Aug 1985 - Jul 1989

    Nachrichtentechnik

    Fachhochschule Dortmund

  • 3 years and 2 months, Aug 1980 - Sep 1983

    Fachoberschule für Technik / Iserlohn

  • 3 years and 2 months, Aug 1980 - Sep 1983

    Elektrotechnik

    Staatliche Berufsfachschule für Fertigungstechnik und Elektrotechnik / Iserlohn

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    B1-B2 (Gute Kenntnisse)

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