Kleper Hakme

• Leadership and Transformation: Directed a team of 12 data engineers towards a transformative high-performance model, emphasizing long-term allocation, cross-skilling, and upskilling. • Agile Integration and Process Improvement: Successfully integrated corporate Agile Framework (SAFe), enhancing process efficiency and governance. • Operational Excellence and Innovation: Fostered a team environment that prioritized high-quality solutions, reducing post-release incidents.

• Application Management: Oversaw a critical Data Warehouse application supporting Financial Crime Prevention discipline, loading data from 40+ source systems and leading a 20-member cross-functional team. • Project and Technical Leadership: Directed data migration and onboarding projects in Germany and Italy, enhancing the Data Warehouse's technical architecture for cost efficiency and simplified onboarding. • Methodology and Management System: Transitioned from Waterfall to Agile methodology.

• Cloud Transformation for Allianz Italy: Directed a significant project to transition Allianz Italy's IT environment to the cloud, migrating the Milan datacenter to new cloud environments. • Team Leadership and Collaboration: Ensured effective collaboration and project alignment among IBM, Allianz, and vendors. • Migration Execution: Managed the migration of 400 business applications and 1500 servers, involving coordination across 5 business units and 200 stakeholders from 10 different countries.

• Critical Role in Project Recoveries: Directly reported to senior executives, adhering to strict program management methodologies for the successful recovery and completion of complex projects across top-tier financial institutions. • Elite "SWAT" Team Member: Tasked with rescuing high-stakes projects, offering extensive interaction with senior management and honing project management skills.

• Leadership of PMO at Santander: Managed the Project Delivery organization, overseeing infrastructure projects within IBM Brasil's largest outsourcing account, accountable for 40% of services revenue. • Team Management: Led a 38-member team of project managers and technical leaders, focusing on project efficiency, enhanced reporting, and improved client documentation.

Led a team of 20 project managers across 8 finance outsourcing accounts, overseeing 200+ projects, demonstrating strong leadership and coordination skills. Played a key role in organizational restructuring, introducing a new management model that enhanced collaboration between Team Leaders and Account Executives.

Managed IT project portfolio at ABN-AMRO Bank, leading 20 project managers over 120 projects. Focused on aligning project priorities with global IT strategies, interfaced with C-Level executives for reporting and insights, and played a pivotal role in incorporating Information Security into project management. Actively engaged in global governance, coordinating with teams across the US, UK, and Europe to ensure strategic alignment and operational excellence.

Professor in Marketing Management (Business Administration) and Information Systems (Business Administration and Computer Sciences)

Managed a diverse project portfolio, ensuring timely, on-budget delivery and high client satisfaction. Highlighted end-to-end project lifecycle management and commitment to client success.

Delivered consulting services focused on IT Service Delivery and pre-sales, also facilitating ITIL certification courses. Emphasized a customer-centric approach in collaboration with IBM US.