Konstantin Kozhukhar

Provide interaction between Business and IT department. Change ITSM-system logics (JIRA) to improve efficiency and execution time of requests and incidents. Active participation in optimization and automation of business processes. Provide efficient technical troubleshooting and problem solving for Sales department. Successfully train new employees on company procedures. Regression and system testing, acceptance testing for new investment products and procedures. Preparation of test cases.

Provided valuable technical support for up to 12000 end-users from all over the world (Europe, Japan, India). Performed troubleshooting, repair and maintenance of computer systems, software. Responsible for administration Exchange Server 2010, Symantec Enterprise Vault for Exchange Server, AD DS for Windows Server 2008 R2, SCCM 2007, Appsense EM. Oversaw backup and recovery of critical user data, email archives, mailboxes. Defined and documented technical best practices and keep them into KB.

Provided qualified desktop support for over 50 clients and Windows Server 2008 with SQL database remotely, by phone and in person as needed to minimize downtime. Deployed new workstations and printers, and configuring network properties and hardware. Set up backup and restore databases, server and workstations, print servers, printers, routers. Oversaw development and maintenance of organization computer systems and intranet.

Set up, researched, troubleshot and resolved complex problems with network equipment (L2/L3 switches and routers) and user equipment remotely. Identified and solved technical issues with a variety of diagnostic tools. Set up PC, user network equipment and all types of mobile devices for getting Internet access. Successfully answered around 200 incoming calls from residential and small business customers per day. Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

Provided desktop support for over 50 clients by phone or in person as needed to minimize downtime. Performed backup and restore user data. Set up and maintained company Windows Terminal Server, Windows Exchange Server 2003. Repaired printers and refilled cartridges for laser printers. Laid LAN and telephone cable, crimped RJ-45 and RJ-12 connectors. Set up mini telephone exchange Panasonic over system telephone and USB-interface.