Krasen Petkov

•Manage all operational matters and quality performance related to assigned channel partners •Execute remote assessments •Educate partners, Delivers Operational Training •Main point of contact for partners, acting as first line contact and taking ownership for end to endqueries •Ensure close working relationship with assigned accounts in order to deliver high customer satisfaction •Work under own initiative and takes ownership of issues •Drive operational improvements

•Handle English and German speaking customers; • Accurate and timely escalation and resolution of complex cases, when needed; •Managing Active Directory; • Troubleshooting; •Consulting customers about the specifications of the company's products; •Focus on customer expectations and satisfaction; •Collaborate with other team members to provide high quality support; • Keeping agreed SLAs;