Kremena Nacheva

Attend to customers, supply information about products as required and promote the ideas of Fair Trade; Provide feedback and input for product range and services; Play an active role in the planning and implementation of awareness-raising and publicity events and campaigns; Host producer and partner visits; Prepare and give presentations for English-speaking audiences; Build and strengthen bonds with customers through web and social media presence.

Main responsibilities: covering the reception, time tracking, data processing, communicating updates to all staff, and streamlining processes. Involvement in support activities for different departments, including Quality Assurance, Supply Chain, Facility, Technical Publication, Marketing, Production Management and Planning.

Worked on projects aimed at building the Standard Unit team’s capacity (developed concepts for internal trainings and external communications).

Improve customer service by providing mailing statistics to a portfolio of clients in coordination with several service centers; processing inquiries, and supporting the Sales and Accounts Departments as necessary. Work with developers toward process optimization and automation. Perform claims management tasks.

Digitalize the training history of the State Community College (Volkshochschule) nationwide.

Provided input for the layout and content of a semi-annual English-language publication in the field of mining technologies. Communicated with contributors from Germany as well as countries in Asia, Africa, and South America. Set out guidelines for the submission of entries. Translated (DE-EN), edited and/or proofread written material to ensure variety of content and consistency of style throughout entire issue.

Plan, oversee and coordinate the complete transformation of an office-space into a functioning hostel, including: procurement of services within budgetary and timeline constraints; generating cost-efficient and creative interior design ideas, and providing owners with ready-made solutions for future operations (i.e. personnel recruitment, marketing, networking, and strategies for continuous improvement of services).

Recruit project participants from various underrepresented groups countrywide; handle internal and external communications, PR- and Marketing-related activities; process tender documentation and contribute to project proposal development; provide bookkeeping, filing and database maintenance; handle all administrative tasks.

Recruit project participants from various professional backgrounds on national scale; handle internal and external communications; ensure compliance with project funding requirements; provide adequate project-related filing and reporting; perform secretarial and administrative duties as necessary for a team of 4.

Provide continuous programming, logistical and administrative support for the implementation and reporting of events on the annual training plan of USAID Bulgaria. Multi-year project designed to aid Bulgaria’s transition into democracy, rule of law and a free market economy by offering short-term international training opportunities to the country’s leading professionals.

Design and teach undergraduate courses in Vedic, Sanskrit and Hindi.

Handle secretarial, administrative and interpretation duties for an international team of 7.

English and American Studies, Asian Indian Studies