Krista Melissa Katajamäki

- Sole responsibility of entire Finnish market and assigned Swedish customers in all divisions - Managing credit risk of customer portfolio and taking credit limit decisions - Enforcement of payment terms - Monitor Credit KPIs

Active Cosmetics and Consumer Products Divison • Solely responsible of the order to return flow for all ACD-customers in Finland and assigned CPD-customers • Contact point between customer and warehouse • Communication and collaboration within logistics, sales and other internal stakeholders • Internal and external communication about customer specific issues • Managing customer claim and credit note process, invoicing • Updating of customer online webshop

WorldSkills Competition 2018 in Abu Dhabi, UAE: Assisting the CEO and President of WorldSkills International by working closely with the Executive Assistant to the CEO and the Executive Assistant to the President. Assisting with the multitude and varied activities and responsibilities of the executive office at the WorldSkills Competition in Sao Paulo, along with helping with meeting coordination for the CEO and President and providing assistance to the Board.

Divisions: Luxury, Active Cosmetics, Professional and Consumer Products • Overall responsibility of customer service for assigned customers (B2B) • Order collecting, processing and invoicing • Managing customer claim and credit note process • Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders • Participate in Supply Chain projects

I started as an intern in summer 2012 and ever since spend my summer holidays working at D'Oro and continued as a part-time assistant. • Assistance in new projects with customers reaching from fashion designers, precious metal companies to TV hosts • Organizing and co-ordinating product launch events, press events and press trips for journalists • Preparing and translating press releases in Finnish and English • Enhancing Social Media presence

WorldSkills Competition 2015 in São Paulo, Brazil: Assisting the CEO and President of WorldSkills International by working closely with the Executive Assistant to the CEO and the Executive Assistant to the President. Assisting with the multitude and varied activities and responsibilities of the executive office at the WorldSkills Competition in Sao Paulo, along with helping with meeting coordination for the CEO and President and providing assistance to the Board.

• Updating of membership database and assisting members in any questions • Planning and co-ordination of events created with members • Writing minutes of meetings and performing other administrative tasks

Change Management & Management Development, Diversity Management