Kuldeep Sonara

• Built multilingual, customizable IVR menus using Amazon Connect and Amazon Lex with dynamic options • Improved AI-driven appointment and invoice automation, fast chat booking, and a UI with unique appointment IDs • Integrated Nova Sonic with Vonage to enable AI-powered live call bookings • Implemented call recording, transcription, AI summaries, and seamless AI-to-human agent transfer • Ensured scalability, reliability, performance, and adherence to cloud security best practices (AI)

• Built an AI-powered appointment and invoice automation agent using Claude 3.5 Sonnet v2, integrated with a lightweight CRM, reducing manual data entry by 40% and improving accuracy by 30%. • Implemented real-time push notifications with Firebase Cloud Messaging and DynamoDB, improving response times by 35% with 99% uptime. • Resolved cross-platform VoIP notification issues. • Developed an Amazon Connect call center with IVR navigation and hold music support.

• Developed and delivered advanced workshops on Software Requirements Engineering, reaching 100+ students. • Revamp course materials for a 20% improvement in course effectiveness. • Collaborated on enhancing course materials, resulting in a 20% improvement in course effectiveness.• Engaged in part-time teaching responsibilities at Darshan University. • Conducting sessions on Software Engineering, imparting knowledge to undergraduate students

• Collaborated remotely, achieving a 50% efficiency boost in project development. • Engineered a Java numbers game with complex algorithms and interactive user interface.

• Implemented hands-on experience in Android app development, resulting in a 50% efficiency increase. • Innovated by creating 2 Flutter-based Android apps, actively contributing to company operations.