Kushal Kranthi kumar

• Coordinated with cross-functional teams to support project planning, execution, and delivery of automotive components • Managed communication with international clients regarding technical specifications, timelines, and deliverables • Assisted in production scheduling and workflow coordination to ensure timely project completion • Monitored project progress and ensured alignment with quality standards and customer requirements • Supported process optimization initiatives to improve efficiency.

• Provided Level-2 technical support for hardware, software, and network issues, ensuring minimal downtime and maintaining productivity. • Prepared and maintained technical documentation, reports, and project-related data • Diagnosed and resolved user-reported issues via telephone, email, and chat while adhering to Service Level Agreements (SLAs). • Managed user account provisioning and de-provisioning while maintaining security protocols and access controls.