Lana Ayyoub

Effectively communicated with other employees and upper management to ensure complete care of customers. Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments. Collaborated with the Marketing Team to plan, develop and implement special brand events & promotions. Creating Designs for from A to Z for events & visibility at liquor stores & Restaurants, Hotels or Bars.

Acknowledged customer issues and resolved their problems quickly and efficiently, ensuring their satisfaction with their purchases. Conducted market research to learn of current trends and to perform sales activities accordingly. Contributed to the department’s sales initiative. Developed and implemented tailored service plans to the needs of particular clients.

Answered outside inquiries regarding business operations. Corresponded with clients and vendors on a daily basis. Managed and maintained various databases, including data entry, entry updating, and reporting. Provided executives with presentation support.

Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Facilitated the implementation of Menus Entry by communicating objectives across clients, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating timeline to ensure a successful launch.

Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Followed up with customers ensuring their satisfaction with their purchases. Greeted customers and offered them assistance where possible. Informed customers about current promotions and sales, encouraging them to take advantage.

Handled high-sensitive data on a regular basis. Searched and retrieved organizational data from the electronic databases. Utilized a variety of data entry and word processing programs.

Cultural Camp German Language Course, B1 Level Illustrator, Photoshop, InDesign, Basics of flash & Dream Weaver Established Arabs & Foreigners club with classmates for activities between Germans & Jordanians Ushered at the graduation ceremony. Won a German Language Scholarship in 2009

The International General Certificate of Secondary Education is an English language based examination similar to GCSE and is recognised in the UK as being equivalent to the GCSE for the purposes of recognising prior attainment. Volunteered at special needs school. Swimming Medals