Lars Weide

Als Chief Commercial Officer (CCO) bei ISS bin ich verantwortlich für die Gestaltung und Umsetzung der kommerziellen Strategie in Deutschland, die Förderung nachhaltigen Wachstums sowie die Bereitstellung innovativer IFM-Lösungen (Integriertes Facility Management), die sowohl den Kundenanforderungen als auch den Unternehmenszielen entsprechen.

- Verantwortung für Sales & BD mit Team von 20 FTE - Vertrieb Catering Services, Facility Management Services, Workplace Management &Technical Services - Entwicklung und Implementierung der Sales Strategie - Entwicklung neuer Lösungen, auf Basis von Kundenfeedback incl. Integration in die tägliche Arbeit der gesamten Organisation - wachstumsorientiertes Handeln, Markenbildung und Kompetenzführerschaft von Sodexo gesamt und Segmente - Project Management - Reporting, Budget Monitoring & Optimierung

Strategic Account Management Europe, Middle East and Africa • Outsourcing / Offshoring • Omnichannel customer experience with a team of 300.000+ people in 340 sites in 80 countries • 265 different languages and dialects

Direct Sales AIDA Cruises & Costa Crociere S.p.A for Germany/Austria/Switzerland: B2C Inbound & Outbound, Sales on Board, B2B Charter & Incentives MICE, New Business, CRM • Responsible for 320 members of staff within 4 departments in 2 locations • Developed and implemented direct sales source market strategies for the DACH region • Researched new potential customer bases and partners for cooperation

Manager Sales, CRM, B2B • Managed B2B sales & service for all Coca-Cola brands in Germany • Developed, implemented and consulted for processes within the sales & service department, mergers and organizational structures • Monitored customer satisfaction and customer loyalty • Responsible for 270 members of staff within 19 departments in 7 locations • Developed and implemented innovative communication strategies for tasks such as customer retention actions & transactions

Manager Sales & Service B2C, B2B • Managed the business areas call center services (outsourcing), commerce & e-commerce, telecommunication, utility and media • Responsible for a variety of key accounts • Developed, realized and consulted for CRM • Lead business process outsourcing • Executed quality management

public relations, media consultancy

interviews, market studies, media production, section Brasil & Mercosul