Lars Wesselhöft

Management of the Shortsea West & Central Europe division consisting of the teams Benelux, Germany, Finland, UK, Intermodal & Customer Service Import, Tank & Bulk/shipper’s own containers – responsibility for up to 29 employees in Hamburg Handling of all import and export shipments as well as pre-carriage and on-carriage to and from these countries by the aforementioned teams, totalling more than 200.000 TEUs per annum

Management of the Customer Service Booking/Documentation East consisting of the teams Global Account Management, Key Account Management, Business Development – responsibility for 32 employees in Hamburg Bill of lading and attestation authorisation since August 2017 Diverse contacts with customers from the logistics and haulage sectors Reorganisation of processes to increase customer satisfaction and loyalty Integration of UASC’s business and employees following the merger of Hapag-Lloyd and UASC

Management of the Customer Service division consisting of the departments Customer Service Export, Country Capacity Management, Documentation Export, Customer Service Import – responsibility for 59 employees in Hamburg, Bremen, Düsseldorf and Frankfurt Authorised to act since February 2016 Project to reorganise customer service export in Hamburg und Bremen to increase efficiency, productivity and in particular customer satisfaction, process optimisation and reallocation of resources

Management of Customer Support Germany consisting of the departments Customer Service/Documentation Import, Customer Service Export, Documentation Export und Cargo Claims – responsibility for over 50, at a later stage 35 employees in Hamburg und Bremen Project to centralise export booking activities from Hamburg, Frankfurt and Neuss to Tallinn/Estonia Project to centralise documentation activities from Bremen and Hamburg to Kuala Lumpur/Malaysia

Creating and monitoring of targets, analysing performance and making adjustments to achieve the targets – responsibility for five employees Implementation of a contribution margin accounting system Project to change agencies in Turkey (Istanbul, Izmir, Mersin) after 35 years of cooperation with the previous agencies and successful implementation with a new agent having offices in all Turkish ports Project to change the agency in Italy (Naples/Salerno) and set up the „Hamburg Süd Italia“ office