Laura Oprea

Coordinate and govern Incident & Problem management process activities across EMEA. Monitor the SLA compliance and take appropriate measures for enhancement BMC remedy OnDeman administration Infoveiw (Analytics) reporting responsible

- assure 1st and 2nd level support for all Romanian employees - record the reported incidents into Remedy - ticketing tool - maintain good relation with our mobile operator provider - update and analyze the database of the reported incidents - regional responsible for Eastern Europe with the functionality and training for Remedy tool - provide monthly analysis with proposed actions for incident which breach the service level agreement.

The Agency's mission is to be the Government leading body for providing consultative services to foreign investors that will attract, retain, and grow foreign direct investment in Romanian economy, as a result of a friendly and attractive business enviro Responsibilities, Achievements I had been appointed to two major projects ARIS developed during the summer: "Identifing the problems foreign investors face in Romania" and "Romania's bussines opportunities".

Systems analysis and diagnostics Micro and Macro Economic analysis