Laura Schmalgemeier

• Responsible for client support of issues ranging from Agents to User error • Acted as member of helpdesk team answering helpdesk calls for 300+ users • Worked with various PC issues including blue screen of death, PC performance issues and training users • Responsible for managing Incoming and outgoing user creation and deletion thought out all systems • Supported wide range of applications including Citrix, Cisco VPN, Office 2007, Outlook, Notes, IE, Windows XP, firefox and Active Directory

Sole support person for Lotus Domino Blackberry server (2.2, 4 & 4.1) and device deployment (200+ users 7290, 8100, 8300, 8700 & 8800 models) as well as our Right Fax solution Responsible for all project management work in our team including all phases of life cycle Part of team working with AT&T wireless to reduce capital expenditures in cellular services.