Laura Vitiello

Region: Germany, Italy, Switzerland, Albania, Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Macedonia, Moldova, Montenegro, Poland, Serbia, Slovakia, Slovenia Promote the undergraduate Bachelor of International Business Adminstration for our campus in London.

•Negotiation and contracting suppliers to provide an array of tourism services throughout the UK (hotels, meals, transportation, tourist sites, guides) at competitive rates. •Responsible for smart allocation to balance customer satisfaction and budget control. •Responsible budget exceeds one million GBP.

•Accountable for setting sales targets, as well as the development and implementation of the strategy to attain these targets. •Managed the recovery from the economic downturn in 2010 for Texas which was the strongest recovery in our western office. •When faced with management staffing issuses I rose to the challenge to oversee two regions with 24 people reporting to me. •Accountable for the regions’ budgets for customer incentives, face to face visits and employee motivation. •Responsible the hiring, t

•Responsible for the attainment of region goals, managed 8 tour consultants. •Managed customer satisfaction through monitoring the service of tour consultants and creative problem solving for upset customers. •Protected business during economic downturn by maintaining high repeat rate of customers. •Consistently received overwhelmingly positive reviews from team and managers.

•Responsible for sales targets through phone sales. Relationship building was the key to my success. •Worked with up to 100 groups, preparing each one for their departure, maintaining accounts and setting expectations for unique destinations. •Consistently hit sales targets and promoted to Team Leader in 2nd year. •For two consecutive years was awarded President’s Club tour consultant recognizing outstanding achievements in my role.