Dipl.-Ing. Leonardo Gastmann

• Successfully worked with cross-functional areas to ensure customer problem resolution with minimal disruption in regulatory status and retail distribution • Remarkably solved customer complaints increasing revenue with existing accounts • Designed and implemented new organizational structure preparing it for new business streams

• Elaborated successful economic recovery plans for retail market franchises • Implemented robust organizational restructure for family businesses franchises • Trained retail market franchises employees to operate sales software, to promote marketing strategies and to ensure sales plan

• Designed and implemented new assembly line to rework ready-to-sell products • Established the Client Assistance Service for Middle Eastern and Asian clients for technical support • Led 5 associates to support clients for product analysis, process auditing and line maintenance • Increased revenue by refurbishing parts and reselling in local markets • Performed formal presentations for current and potential clients in the Middle East and Asia

• Provided technical support to clients requesting prompt feedback • Oversaw management of inventory and expenditures • Audited and supported other subcontractors to develop their quality control in conformity with ISO standards • Managed a database for quality assurance including claims, corrective actions and deadlines • Established standardized documentation for product and process certification