Leslie Navarro-Plaskon

- Process 600+ monthly B2B orders in SAP and EDI with 98% accuracy - Coordinate with logistics, planning, sales, IT, and finance across EU markets - Reduce claim resolution from ten days to three through process redesign - Develop Power Automate and AI-supported tools to reduce manual work - Build reporting that improves forecasting, inventory alignment, and visibility - Support system testing, digital transformation, and process improvements

- Responsible for orders, fulfillment, logistics, & invoicing processes - Manage the 3PL processes for both wholesale & eCommerce fulfillment - Identify performance opportunities, implement process improvement programs, & create measurement tools to drive efficiency & optimize product flow - Manage EDI onboarding, testing, item maintenance, delivery, confirmations, and invoicing - Share analysis and insights of account performances leadership team & provide quarterly account business reviews

- Manage service and operations for major accounts including Google, Salesforce, and Amazon, supporting $100M in sales - Own assigned key accounts and maintain strong customer relationships - Use Salesforce, DOMO, and BI tools to monitor performance and identify trends - Translate customer insights into sales strategies for foodservice coffee programs - Lead direct reports with real-time coaching and annual performance reviews - Identify strategic partnerships supporting 20% year-over-year sales growth