Lisa Balay

• Ensures that the branch sales/service supports the overall corporate objective to provide superior service. • Participates in selling Bank products and providing excellent customer service. • Promotes staff development through training, cross-training, and career planning. • Trains staff in the area of customer service, sales, operations, and Bank products. • Ensures that ongoing sales and product service training is provided.

• develop strong relationships with key head office teams including operations and IT to maintain service delivery to a high level • develop a strong working relationship with the client and act as a point of contact for day to day queries onsite

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals