Lisa Felder

- coordination and administration of all aspects of ongoing program including planning, organizing, leading, and controlling program activities - launch support

Customer request analysis and management Pricing and special offers management Supply and time management Proactive sales Personnel responsibility Training of apprentice Organisation of business meetings and fairs

Customer request management Marketing strategies Contract management Personnel responsibility Database update

Supply management Proactive sales Personnel responsibility Pricing and special offers management Time Management Organisation and management of customer requests Organisation of business meetings (regional and international)

Development and organisation of revenue department Management of customer requests Preparation of revenue forecasts and projections Pricing and special offers management Preparation for ISO verification Proactive sales Personnel responsibility Day-end closing End-of-month accounting (reporting and projection) Organisation of FAM-Trips Induction and training of trainee and receptionists Assistant Front-Office Manager

Sales and Marketing: Preparation of press information Co-determination of the development of the website Organisation and preparation of meetings, weddings and groups Presentation of the hotel Telephone and email service Individual customer service

Individual customer service Telephone and email service Presentation of the company Processing of new and existing orders Translation of administrative and customer service documents