Liviu Stefan

Responsibilities: end to end marketing campaign management – planning, execution, monitoring and results analysis. Achievements: o 90% increase in the response generating tactics ratio; o training colleagues, as a subject matter expert.

Manage a cross-functional team of 13, in charge with customer and Sales engagement and operations, from creating the offer until invoice payment. Achievements: - forming an united cross-functional team; - building and maintaining motivation and engagement among the team; - running a governance model for operational excellence and cross-teams collaboration; - stabilization of oscillating KPIs; - developing and coaching the team; - managing strategic areas for the department.

Manage a team of 11, in charge with customer and Sales operations, from receiving the purchase order until invoice payment. Achievements: - develop a governance model for operational excellence and collaboration; - introduce a system of KPI coordinators for the department; - top score in the stakeholders’ satisfaction survey; - double / halve the percentage of very satisfied / dissatisfied customers; - empower, develop and coach the team; - top score in the employees’ engagement survey.

Lead a team of 8, in charge with customer and Sales engagement and operations, from receiving the purchase order until invoice payment. Achievements: - manage the KPIs successfully; - halve the value of disputed invoices; - coach my colleagues in difficult situations; - transform the collaboration with the back-office team in India; - hire and guide an important number of persons, who performed very well.

Manage customer and Sales engagement and operations, from receiving the purchase order until invoice payment. Achievements: - numerous positive appraisals, from managers, customers and stakeholders, for fulfilling the responsibilities in a professional manner.

Economic-financial analysis, Econometrics, Operations management, SME management, Investment management, Economic modelling, Statistics, Financial accounting

Marketing research, Social and political marketing, Cyber-marketing, International marketing, Logistics

Human resource management, Change management, Organizational communication, Economics