Lou A. Pacilio

Customer Service & Sales team leader in English, Italian and Spanish for a major multinational company. Complete back-office support. Consecutive achievement of preset sales targets.

Customer Technical Service & Assistance in English, Italian and Spanish for several product lines of international brands and in-house products, primarily for the EU. Assistance to management, administration, quality and training departments. Translations and comprehensive database management.

Italian Red Cross (Iraq Mission) and community First Aid service. Later German Red Cross (Jugendprogramm 2006).

Commercial assistant for sale activities in Italy and abroad, establishing offers, samples and price listings, as well as strategies. Customer service and follow up sale orders in different languages. Accounts and payments control with corresponding timely reports. Support to other departments developing sales technical material.

English and Spanish teaching for elementary and secondary schools.

Real State consultant, broker and investment adviser. Construction Manager for a complete upgrading of a Hospital Pediatrics Wing.

Coordination and developing of major bank’s projects, including: design teams, quality control, legal, sales and administrative departments support.Progress monitoring, Budget Control, Status Reports and Document preparation for bidding.

Construction Supervisor of major Industrial and Civil projects (steel and dairy plants, over 100.000 m2 of office & housing), regarding planning/scheduling within: quality, time and cost requirements, providing continuous advice to customers to meet their targets, (Critical Path Analysis). Support to clients on consequences resulting from schedule deviations, teams coordination.

Inspection and supervision of construction / erection activities of major oil related projects, (10 units), Design Engineer for 23 oil & gas vessels, including coordination of drawings & fabrication. Procurement Manager to ensure shop fabrication and site construction under a “quality and safety program”, upgrading and reorganizing of inventories. Successful bulk recovery of worldwide missing purchasing orders worth several million dollars.

Research information for a study in order to set up & run a “fin tube fabrication plant” in Venezuela.

Supervision and coordination of Contractors country wide for the expansion of bank branches, (over 20 units) within severe time constraints for the turn-key projects. Continuous remodeling and maintenance of properties within quality and security bank standards.

Responsible for material & drawings control; quantity take offs; budget & work progress for major massive housing construction (140 units).

Small to medium size company management through information system controls.

Construction methods and quality, measurements, organization controls and management for medium size companies, within multicultural environments. Project planning and controls.

Housing and industrial construction, quality controls and system organizations.