Louis Smith

Key achievements: - CRO and internal tools optimization resulting in x1.3 YoY bookings and +10% YoY operational efficiency - automation of the booking review process (18% reduction in pending time, 55% reviews automated) My responsibilities include: - analyzing the use of existing features by end users(data analysis and user interviews) - analazing the needs and requirements of other departments - designing, writing requirements for, and testing the implementation of new features

Researching and defining requirements for new products of the ecratum Saas (B2B) application, and managing the existing backlog. Collaborating with the development and design teams to deliver these products Set up tools and processes for the monitoring of qualitative and quantitative feedback Initiated and coordinated the compilation of the ecratum style guide and oversaw its gradual implementation.

Assisted the product manager with the Ecratum B2B Saas platform: - Conducted Strategic research : Product vision, Personas, Competitor analysis - Defined KPIs for current and new products - Backlog grooming and feature prioritization - Involved in coordination of external and internal developers (Kanban/scrum) - Participated in stakeholder talks

UX design work on small web applications/platforms (Responsive) Given feature requirements I translated these into : - task analyses of user tasks/goals - and finally wireframes/ interactive prototypes

I planned and implemented Virtual Assistant Dialogues & NLP Grammars. In particular I implemented the date & time related voice commands and the phone settings voice commands.

UX Research - Surveys, Interviews, Task Models, Personas IA - Site maps, Content Audit, Card Sorting Wireframing - Paper & Digital, User Flows Testing - Non-Interactive & Interactive prototypes, A/B tests, Click tests Visual Design - UI Kits, Typography, Emotional Design

Decision science - Preference modelling, Problem structuring, Utility theory Knowledge Management Organization Theory - Theory of design (Generative Processes) Final project on Tacit knowledge in Knowledge management

Pure and applied mathematics including: Mathematical Programming, Linear Programming, Algorithms, Group theory...