Lovish Sharma

Leading the digital transformation of logistics and back-office operations. • Strategy & Roadmapping: Conducting process analysis to identify AI potentials and developing a scalable automation roadmap in direct alignment with executive stakeholders. • Proof of Concept (PoC): Leading the conceptualization and execution of AI prototypes (via Make.com & LLM Agents) to translate strategic automation goals into operational reality.

Fast-tracked through 5 progressive roles (from Executive Assistant to Product Lead) driven by performance in process optimization and scalable systems building. Roles held: Client Onboarding Specialist | Assistant Services Lead | Product Lead | Client Experience Lead | EA to CEO.

Specialized in RLHF (Reinforcement Learning from Human Feedback) and logic training for enterprise-grade LLMs. • AI Training: Trained and fine-tuned Large Language Models (LLMs) on Ubuntu-based systems, enhancing logic, accuracy, and safety protocols for generative AI products. • Leadership: Assumed de facto leadership during management gaps, coordinating workflows and quality assurance for a team of 30+ data analysts.

Co-founded a sustainability-first digital agency with a unique reforestation-linked revenue model. • Venture Building & Execution: Led end-to-end operations (Sales, Strategy, Delivery), securing the first 4 major clients and navigating the "Zero-to-One" scaling phase. • Forged expertise in operational models, entrepreneurship, and closing high-stakes client negotiations, later leveraged to advise startups on operational pivots.

• Zero-to-One Setup: Co-designed and implemented scalable processes, training guides, and SOPs to launch the German desk from scratch. • Cross-Border Management: led a multicultural team across 5 countries, ensuring alignment with the client's Stuttgart expansion and maintaining a 90%+ SLA compliance rate. • Quality Assurance: Built a QA ecosystem that slashed the client's webpage errors by 40%.