Lucas Lüttgenau

- Ameliorate the overall quality of courses through careful feedback collection. - Facilitate communication between students, professors and the program management of RSM and consequently enabling to tackle difficulties and take corrective actions immediately.

- Planned and executed an email survey campaign for the DACH area - Engaged with senior stakeholders to coordinate the process and oversee marketing progress - Performed analysis of the data collected to be used in a greater Marketing plan

- Performed financial analysis of current organization and demand & capacity planning in terms of roles/skills needed in the future - Evaluated different strategic and organizational design options and gave recommendations based on the analysis performed - Assisted in creating slide packs for C-level managers and senior stakeholders

- Responsible for the first contact with potential customers and partners, gauging their interest, support of marketing campaigns and conducting business research - I achieved two signed end customers and one partner deal, resulting in total revenues of approximately 85,000€ - Input of customer information into Microsoft Dynamics CRM with additional work process in Microsoft Dynamics ERP and SAP

- Supervised and trained a group of 40 first-year students in their Skills 1: IT Course - Prepared and conducted the workshops and helped to evaluate the final examination - Provided tools to master Microsoft Office (Word, Excel, PowerPoint and Access) and is a ten weeks course with an official exam at the end