Luis Roberto Samaniego

Governance, IT-Security based in ISO 27001, COBIT , ITIL.

-International Support, Training, support and Connectivity (World-wide activities) -Manage External contractors. Benchmarking, Contractual relationship -Assistance to the BTA Regions. -Resources Level Stability and liability -Responsible for process Support -Assistance in the introduction of an Issue tool at Company level. (Support, Training and connectivity) - ICT Contact person

-Customers care. IT Services (for Banks) In-sourced Customers -Elaboration of Information Security and compliance methods -ERP: AVALOQ : Member of project team and responsibility for the implementation, support and change management application (ERP system -Implementation of a Business continuity planning and organisation -Incident response: Responsible of the organisation and intervention of crisis team in security inci-dents. -SLA : Responsible for SLA for in-sourced Customers

-Contact person and interface between corporate and Latin America Countries in IT Security issues. -Information technology: Complete IT supports Services for 6 different division, sectors with 4 differ-ent IT Standards; UNIX; MS- Microsoft (Windows 95, Windows NT, and Windows 3.11). Facilities to al the decentralized divisions in Marly. -Installation SAP R2. -Standardization: Centralization of “Common Services” reducing operational cost (till 60%) -Software Development: Application for the Scale UP Lab

Bussines Management courses.