Luiz Carlos de Araujo Pereira

Consulting services in projects coordination and in technology and in processes management, with expertise in start-ups and process optimization

Responsible for the relationship with the company that processes the business of the bank (Total Systems Service), demanding me to know all the operation and different details about the services involved. Also the leader of the Projects Governance team, working as a PMO and quality manager of the bank’s IT projects portfolio. And I coordinated the team responsible for IT processes and controls, making me the main contact point with the corporate areas of Compliance, Operational Risk and Audit area

Manager of all the processes that support the operation of credit and pre-paid Corporate cards, assuring the best performance of different teams: Technology, Operations, Project & Processes, Costumers Relationship Management (Call Center, Back-Office and field attendance) and Acquiring Business head (Commercial and Transactions Operation with registered Merchants).

Responsible for the operation of credit and pre-paid cards, including production/processing, costumer relationship, capacity planning, quality and standardization of processes, as well as the development of new operational features and managing of the technology demands

The administration and maintenance of an wide transactions network and the acquiring process for merchants; the cards issuance and logistics; and the billing of costumers accounts in a large credit operation.

Responsible for design, development and implementation of all the processes and systems of the financial services companies of the Bompreco group: credit cards, stock investments, data base marketing and loyalty programs

I was in charge of various roles in development services, systems consulting and outsourcing: - I managed some Data Centers of Caixa Economica Federal (Federal Savings) and Petrobras Oil Company, and coordinated an intervention in the Data Center of Sergipe State - I administrated teams of corporate system developers for several customers, such as Chesf (Energy company), Petrobras (oil company), Thomas de La Rue and other companies