Luiz Felippe Callado Maciel

• Department project management about software implementation, information security and internal investigations; • Managerial information to the Information Systems managers and to the department directors; • Creation of KPIs and metrics to analyze the productivity of processes and people, focusing on increasing efficiency; • Preparation of subsidies to assist decision-making in audit processes.

• Flow control of the audit processes of the branches that are reported to the Executive and Departmental Directors; • Deadline management for compliance with the proposed actions in the reports; • Feedback to the directors involved in the processes; • Review and streamline of existing flows and processes; • Liaison with Legal Department and Human Resources; • MI for the department directors.

• Manage the FCI - Financial Crime Investigations triage team in Latin America; • Evaluate and process all cases received from the whistleblowing line; • Responsible for the quality assurance of the investigation reports; • Evaluation of investigators reports; • To lead projects between different departments in Brazil and abroad; • Negotiate joint solutions with different areas; • Create / Define SLAs with stakeholders.

• Investigate internal and external fraud cases; • Identify and recommend improvements for risk mitigation and compliance with existing regulations; • Review investigators reports; • Consolidate information to create metrics; • Streamline internal processes; • Coordinate joint actions with the Legal Department: Labor, Civil and Criminal; • Consultancy and risk analysis.

• Team coordination; • Create, manage and implement projects; • Manage portfolio of Criminal Legal actions; • Internal and external benchmarks; • Consulting and advice; • Coordinate police and/or judicial actions; • Coordinate joint actions with several areas; • Create Service Level Agreements with stakeholders; • Negotiate recovery of losses with fraud; • Create and implement training for the business areas; • Contracts analysis.

• Client attendance; • Legal advice; • Case analysis; • Lawsuits risk analysis, • Legal liabilities assessment; • Case monitoring; • Team management; • Consulting for micro, small and medium enterprises; • Contracts analysis; • Business intermediation; • Client prospection, • Trials and conciliation hearings; • Practice in administrative law; • Practice in criminal law; • Practice in labor law ; • Practice in the Jury court.

• Client attendance; • Case analysis; • Lawsuits risk analysis; • Customer retention, • Team coordination; • Case monitoring; • Consultancy to micro, small and medium enterprises; • Contracts Analysis; • Business intermediation; • Practice in labor law; • Practice in administrative law; • Practice in criminal law; • Accounting management and financial control.

• Client Attendance; • Customer retention; • Client prospection; • Case analysis; • Risk analysis; • Team coordination; • Strategy definition; • Case monitoring; • Consulting for small, medium and large companies; • Legal liabilities assessment; • Practice in area of consumer Law; • Practice in administrative law; • Practice in criminal law; • Practice in labor law.

• Contract analysis; • Case monitoring; • Case analysis; • Creation of company legal processes; • Normatization of managerial-legal systems; • Labor law analysis; • Management of telecommunications service agreements ; • Budget proposal analysis.