Luiza Frizzo Fontana

Leading and managing the day to day activities of the team and the development of the team members. Strategic responsibility for the Global Industry Management (GIM) program in the Region North Europe, including vertical strategic setting, and customer performance, target setting and achievement. Representation of GIM HQ and alignment of the global strategy with regional and area interests. Key driver for cross-functional communication.

Global coordination and execution of the Key Client Management (KCM) strategy for nominated key clients. Management of the Global KCM team appointed for the nominated accounts. Performance monitoring and participation in regular client performance reviews. Strategic vertical coordination and stakeholder management. Full usage of Salesforce (CRM) for the nominated accounts.

Management of Hamburg Süd's commercial shipping line from Europe to Mexico. Regular evaluation and reporting of KPI's, performance and optimization of the trade combined with daily fluent communication with multiple stakeholders. Responsible for the quotation and coordination of tender related tasks fulfilled within the LATAM team. Creation and maintenance of trade and pricing related data in Hamburg Süd's GLOBE system.

Coordination and consolidation of the weekly performance report from Region Europe product managers and all trades involved. Supporting the Business Performance & Reporting team and the Product & Yield Management department on reports and performance evaluation matters. Creation of customer and trade related statistics on an ad hoc basis and monitoring the development and trends of each trade with the objective of ensuring optimal booking quality.

Developing connections between the AHK-Brazil and German companies in an effort to address potential companies and establish a German-Brazilian further education institute in São Paulo. Organization and implementation of educational courses and further training sessions. Supporting the technical departments of the Institute, preparing tests for material, damage analysis, and regular back up during the stages of execution, evaluation, and documentation.

Training and supervision of the new trainees. Responsible for both personnel and tasks supervision.

Successful participation in the regional sales competition among AHK offices in Brazil. Sales representative, prospecting companies and conducting business negotiations with companies accross the state of Santa Catarina, Brazil.

Focus on strengthening the commercial relations between German and Brazilian companies. Coordination of the Senior Expert Service (SES) program between Brasilian companies and German professionals. Developing market researches to assist German and Brazilian companies in their bilateral business contacts, with the aim to initiate new business and reinforce already existing commercial relations between the countries.

Support of the import process and documentation.

Specialized in Advance Human Resource & Organization Management, Foreign Trade Consulting, E-Commerce, International Supply Chain Management, International Entrepreneurship.